---
title: "FAQs"
description: "Frequently asked questions about Gyta Buyback."
url: "https://docs.gytabuyback.com/support/faqs/"
---
## General

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### What is Gyta Buyback?

A WooCommerce plugin that reverses eCommerce flow — customers sell products *to* you. Handles reversed payments, label generation, order management, and notifications.

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### What products can I buy back?

Any product! Commonly used for electronics (phones, tablets, laptops) but works for clothing, furniture, collectibles, auto parts, etc.

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### Is my data secure?

Yes. All data is stored on your server. The only outbound connections are to services you configure yourself: EasyPost for shipping labels, PayPal and Wise for automatic payouts, and Twilio for SMS.

## Technical

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### Which WooCommerce version?

WooCommerce 5.0+. Latest stable recommended.

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### Which PHP version?

PHP 8.1+ (required since 1.6.1). PHP 8.3 recommended.

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### WordPress Multisite?

Yes, can be activated on individual sites within a multisite network.

## Pricing

### Free vs PRO

| Feature | Free | PRO |
| --- | --- | --- |
| Core buyback flow — reversed checkout, orders, emails | ✓ | ✓ |
| Single prepaid EasyPost label per order | ✓ | ✓ |
| PayPal, Check, Amazon Gift Card, Store Credit payouts | ✓ | ✓ |
| Style template and accent colour (Design tab) | ✓ | ✓ |
| Zelle, Venmo, Interac e-Transfer, UK Bank Transfer, ACH, Crypto | — | ✓ |
| Automatic payouts via PayPal and Wise | — | ✓ |
| Dual and Net store modes (trade in toward a purchase) | — | ✓ |
| Condition quiz pricing | — | ✓ |
| Per-item device details (condition, IMEI / serial, notes) | — | ✓ |
| Re-quote after inspection, with customer approve / decline | — | ✓ |
| Quote lock (price held for N days) | — | ✓ |
| Batch labels, scan forms, and the Orders-screen bulk action | — | ✓ |
| Shipping kits and QR drop-off codes | — | ✓ |
| Return label on decline | — | ✓ |
| Net reconciliation when a device grades differently | — | ✓ |
| Store credit bonus percentage | — | ✓ |
| Catalog CSV import | — | ✓ |
| Resale and margin reports, accounting CSV | — | ✓ |
| VAT margin scheme (EU resellers) | — | ✓ |
| “My Trade-ins” account tab and live status tracker | — | ✓ |
| Abandoned-quote and kit-reminder emails | — | ✓ |
| Twilio SMS notifications | — | ✓ |
| Priority support | — | ✓ |

**On labels:** buying a *single* prepaid EasyPost label for an order is free on every plan. Buying them in bulk — the Batch Labels tab, carrier scan forms, and the **Create Gyta labels** bulk action on the WooCommerce Orders screen — is PRO.