---
title: "Troubleshooting"
description: "Common issues and how to resolve them."
url: "https://docs.gytabuyback.com/support/troubleshooting/"
---
## Common Issues

<a id="no-label"></a>

### Shipping label not generating

*   Check EasyPost API key in **Gyta Buyback → Settings → EasyPost**
*   Verify mailing address is complete in the **General** tab
*   Check WooCommerce logs at **WooCommerce → Status → Logs** (look for `gyta-buyback`)
*   Make sure the product has a weight set

<a id="address-error"></a>

### Address validation failing

*   Ensure valid US address. If issues persist, enable **"Skip Address Validation"** in EasyPost Advanced.

<a id="email-missing"></a>

### Customer not receiving emails

*   Check **WooCommerce → Settings → Emails** are enabled
*   Install an SMTP plugin (WP Mail SMTP)
*   Check spam/junk folders

<a id="logs"></a>

## Checking Logs

View logs at **WooCommerce → Status → Logs**, select the `gyta-buyback` source.

<a id="support"></a>

## Getting Support

Visit [gytabuyback.com/support/](https://gytabuyback.com/support/).